Cancellation, Refund & No-Show Policy

Your appointment time is reserved exclusively for you. If you need to make changes, please notify us at least 24 hours in advance.

• 24+ Hours Notice: No charge. Full refund or seamless rescheduling.

• Less than 24 Hours Notice: Cancellations made within 24 hours of your scheduled appointment will forfeit the $40 deposit required at booking as a cancellation fee.

• No-Shows: Missed appointments with no communication will be billed at 100% of the service cost.

While we enforce these policies to protect our schedule and travel logistics, exceptions for true emergencies or sudden illness will be evaluated case-by-case at the practitioner's discretion.

Late Arrival & Start Policy

To ensure you receive your full treatment, please ensure someone is available to welcome your practitioner 15 minutes prior to your scheduled start time. This allows ample time for setup and consultation.

If a session starts late due to client delay, the session will still end at the originally scheduled time so that subsequent clients are not impacted. You will remain responsible for the full session fee, and time extensions are not guaranteed. Any extensions are granted strictly at the practitioner's discretion and schedule availability.

Service Termination & Safety Policy

To ensure a safe and respectful environment, this practice enforces a strict code of conduct. We reserve the right to refuse or immediately end a session under the following circumstances:

• Inappropriate Behavior: Any sexual advances, harassment, verbal threats, or suggestive comments.

• Substance Use: Arriving or appearing under the influence of alcohol, drugs, or intoxicating substances.

• Disrespectful Conduct: Any behavior that compromises the safety or professional boundaries of the therapist.

Payment Terms for Violation: If a session is cancelled or terminated mid-service due to a violation of these safety policies, payment is required in full, and future bookings will be permanently blocked.

Professional Draping Policy

Your comfort, modesty, and privacy are absolutely paramount. This practice strictly adheres to professional, licensed draping standards. Clients will remain securely and appropriately draped with a top sheet or blanket at all times throughout the massage. Only the specific area of the body being actively treated will be uncovered, and your breast and genital areas will always remain fully covered and are never massaged.

Safety & Operational Policy

For the safety of our mobile therapists, our practice enforces a routine check-in protocol for all in-home sessions. Therapists are required to check in with an off-site safety coordinator at the start and conclusion of every appointment.

• Logistics: The safety coordinator is provided only with the client's name, phone number, and location for transit tracking.

• Privacy: In accordance with privacy standards, your medical intake forms and health records are completely confidential and are never disclosed during this process.